If products are damaged in shipping, please contact us immediately to report the shipping damage and to your order re-done.
Standard Shipping: We offer standard shipping to your studio via UPS ground.
Drop Shipping: We will drop ship to your client via your preferred method for the exact cost of shipping or we can use your shipping account for no extra cost.
Expedited Shipping: All expedited shipping is done at cost and ranges based on destination. ROES eliminates shipping charges but we update charges to the exact amount once the order is completed.
International Shipping: International shipping is not a problem and will be done at cost.
Courier Services: We offer courier services within 100 miles of the D.C. Metropolitan area. Call for exact pricing and availability.
Kodak E-Surface Lustre is our standard paper. Alternate paper types can be requested when you place your order.
20% Upgrade: Glossy
50% Upgrade: Metallic Silver Halide
Our stocked papers include a coated (glossy), uncoated (matte), pearl/metallic, watercolor/art and linen in 80, 118, 148, 216, 270 and 300gsm. As a custom service we are willing to provide additional paper types for special requests; please call to get a quote.
When submitting orders through ROES, orders under $5 will be assessed a $0.50 fee.
RAW processing orders also have a minimum $5 fee. This fee is waived if the order is coupled with retouching services.
Any of our services can be rushed; fees are based on time of year and availability of materials. Always contact us in advance for the best rates possible.
Photographic Prints – 24 Hours or Less
Mounting – Some material same day, all guaranteed in 14 days
Canvas Wraps – Some material same day, all guaranteed in 14 days
Large Format – 24-48 Hours
Canvas – 24-48 Hours
Image Processing – 1-5 Business Days
Retouching – 1-5 Business Days
Design – 2-5 Business Days for Initial Design
Press Products – 2-10 Days
Books – 1 Week (Subject to change depending on time of year)
We accept Visa, Mastercard, American Express, Discover, cash and check.
There is a penalty fee of $35 for returned checks.
We are open Monday-Friday, 9am-6pm.
No, you may purchase our design, service, printed spreads and/or album binding separately. Our design, print & bind packages were put together to convenience our photographers and make their bottom line a little clearer.
You can upgrade and add extras to any of our DPB packages please call and speak with one of our album specialists for details.
We are happy to work with any album company of your choice or let you submit your albums for binding on your own. Album design and printing services would then be billed a-la-carte rather than as a DPB package.
That is, of course, no problem. For information on what is included and how additional changes are billed please read more about our album design.
Absolutely, our designers have a lot of experience working directly with our photographers’ clients. There no need for you to feel like a middle man but we are happy to keep you involved as much or as little as you’d like.