My order arrived damaged!
If products are damaged in shipping, please contact us immediately to report the shipping damage and to your order re-done.
What shipping/delivery methods do you offer?
Standard Shipping: We offer standard shipping to your studio via UPS ground. Drop Shipping: We will drop ship to your client via your preferred method for the exact cost of shipping or we can use your shipping account for no extra cost. Expedited Shipping: All expedited shipping is done at cost and ranges based on [...]
What paper do you use?
Photographic: Kodak E-Surface Lustre is our standard paper. Alternate paper types can be requested when you place your order. 20% Upgrade: Glossy 50% Upgrade: Metallic Silver Halide Press Paper: Our stocked papers include a coated (glossy), uncoated (matte), pearl/metallic, watercolor/art and linen in 80, 118, 148, 216, 270 and 300gsm. As a custom service we [...]
Why is there a minimum order charge on my order?
When submitting orders through ROES, orders under $5 will be assessed a $0.50 fee. RAW processing orders also have a minimum $5 fee. This fee is waived if the order is coupled with retouching services.
What are your rush fees?
Any of our services can be rushed; fees are based on time of year and availability of materials. Always contact us in advance for the best rates possible.
What are your turnaround times?
Photographic Prints - 24 Hours or Less Mounting - Some material same day, all guaranteed in 14 days Canvas Wraps - Some material same day, all guaranteed in 14 days Large Format - 24-48 Hours Canvas - 24-48 Hours Image Processing - 1-5 Business Days Retouching - 1-5 Business Days Design - 2-5 Business Days [...]
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, cash and check. There is a penalty fee of $35 for returned checks.
What are your hours?
We are open Monday-Friday, 9am-6pm.
Can I only order the albums as a design, print, and bind package?
No, you may purchase our design, service, printed spreads and/or album binding separately. Our design, print & bind packages were put together to convenience our photographers and make their bottom line a little clearer.
What if I want to take advantage of additional options that PictoBooks offers but I don’t see them here?
You can upgrade and add extras to any of our DPB packages please call and speak with one of our album specialists for details.